Are companies like Amazon using AI, or just over-the top "empathy"

[alaskanseminole]

I reached out to Amazon via chat about a missing refund. I'm not quite certain how to take their responses. It's a bit over the top.

I am really very sorry to hear that you have not got the refund yet
please do not worry I am here to help you in this with the best .

I'm sorry for the inconvenience you've experienced in this case.
Please do accept my sincere apologies for the inconvenience caused to you.

I will do my best to help you with the possible way I can.
I completely understand your concern, I would have reacted the same if this happened with me.
Don´t worry, I will try my level best to sort it out. Kindly be rest assured regarding the same.

Let me check this for you

I responded to all that blabbering with "Okay" and "No Problem"

Next response?

I really appreciate your kind nature and understanding and
the beauty of cleverness you have.

It's my pleasure to assist you.

I value this you are right at your place
I will help you as a friend this can be solve I can fix this .

 

[BlIIlken2]

This isnt AI. These are canned Bot responses that have been around forever. You have to confuse the bot to get to a real person.

 

[alaskanseminole]

This isnt AI. These are canned Bot responses that have been around forever. You have to confuse the bot to get to a real person.

I thought that and typed this:

Me: Can I get a real person rather than a Bot?

Danish | Customer Service: I am here. : ) I am a human (my name)
I am working on it

 

[BlIIlken2]

I thought that and typed this:

Me: Can I get a real person rather than a Bot?

Danish | Customer Service: I am here. : ) I am a human (my name)
I am working on it

🤔 weird

 

[alaskanseminole]

🤔 weird

And then:

Danish | Customer Service: I can understand that you are in trouble as a friend I will do my best to save you from this hassle I can understand you; (my name)

Please be with me in this chat.

Thank you for your patience.

I have done the needful for this item the amount for four items will reflect you in your original payment in 3-5 business days .

I hope today My all efforts are useful to you in this case.

 

[Moral]

And then:

Danish | Customer Service: I can understand that you are in trouble as a friend I will do my best to save you from this hassle I can understand you; (my name)

Please be with me in this chat.

Thank you for your patience.

I have done the needful for this item the amount for four items will reflect you in your original payment in 3-5 business days .

I hope today My all efforts are useful to you in this case.

I guess I have been a little harsh to the Danish. Maybe they aren't all bad.

 

[seminole97]

 

[Moral]

So did you end up hooking up?