Actually they don't. That quietly changed in recent years. Most sporting goods are back to being classified simply as a checked bag.They probably charge a lot for a golf bag.
4 years ago, “twitter” was the way this nation handled all its problems…..foreign and domestic. What has changed?So did this guy get on a different flight later or not travel at all?
If the former, then Delta satisfied their obligation to transport his body and belongings from point A to point B. Regardless if he was delayed, they would have still met the Contract of Carriage. Then, if Delta wanted to make a concession and offer to refund the fees they could choose to do so. If it was the latter, then the guy has a point and could have simply called or gotten the refund through live chat on the website.
Twitter is not the way to handle things.