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Fareway in Ankeny replaced some of their checkout counters with self-check a few weeks back.
My main issue with these things, as others have noted, is that some of the systems are really dumb - tell you to take item out of bagging area before you can scan the next item, etc. Not very intuitive in my opinion.
But yeah, this is something that could hurt the job market for teens especially who are looking for their first jobs.
I have nothing against having some self-check registers available. They are great for small purchases. But they are nothing but a hassle for medium-large orders. And older shoppers. I realize you probably have no sympathy for folks in their ‘70s and ‘80s, but many of them just have problems with self checkout.It has been coming. How have you not noticed any of this until now? Even Fareway has added self checkouts. The same place that will take your groceries to your car like it is 1950.
We should keep complaining that people who are in needless positions should be paid more for a job that doesn't need done. That's sure to reverse the trend.
I have nothing against having some self-check registers available. They are great for small purchases. But they are nothing but a hassle for medium-large orders. And older shoppers. I realize you probably have no sympathy for folks in their ‘70s and ‘80s, but many of them just have problems with self checkout.
I worked for Hy-Vee decades ago, for 8 1/2 years. I remember when scanners were first introduced. My wife also worked as a checker for a time. But even we had trouble. Three times during my order the scanner quit working and an employee had to step in. She finally had finish it herself. Most of the other registers/shoppers were also having problems, and employees had to take over. The whole process took much longer than having checkers/sackers.
Hy-Vee used to be about service....”A Helpful Smile in Every Aisle.” Charles Hyde and David Vredenberg are rolling in their graves.
Burrito Bandit is my church in Johnston.
I may just go to the Johnston Fareway instead, which is even more convenient than Hy-Vee.So, let me see if I have this right. Hy Vee only has automated checkout at their location that is closest and most convenient to you. So to punish them, you are going to shop at another Hy Vee that is further away and less convenient for you?
What am I missing?
El Mariachi too.
My guess is they’re moving toward self check as the primary method but will accommodate any special needs with traditional check out.
Certainly some customers won’t like it and move to new markets.
We have always paid extra for additional and/or premium services. We don't need valet parking but it's something we pay for either directly or indirectly if we go somewhere that offers it. There will always be a place, for example, for baggers at a supermarket. But there will be less of an overall need for them when some grocers go self checkout only. Some will offer the experience we generally assume when we go to a grocery store and it will be their niche. You'll also likely pay more for the service. There's nothing wrong with that on either side of the coin. My point is simply that it is inevitable that when services or job functions aren't needed, they're going to be cut out. Particularly when it starts costing the company more, through increased wages or benefits. If an owner/executive doesn't push for it, stockholders are sure to.Define need? Does anyone “need” valet parking? Will we “need” bus drivers or truck drivers with autonomous vehicles?
We always choose what we pay for and whether we want the experience to involve another human being or not.
As automation and AI take over more and more jobs, there will be far, far, far less “need” for any human interaction. Unfortunately, our entire economy is built on humans being needed to produce labor.
That leaves us faced with some tough choices: either pay a premium for “human touch” services, thus keeping jobs around or institute a UBI or some other disruptive overhaul of how we understand “the economy” to avoid mass unemployment, poverty and the subsequent societal problems brought on as a result.
I don’t see many other options, but I’d be curious to hear ideas you have.
Ah, now I have "no sympathy for folks in their '70s and '80s". Classic.I have nothing against having some self-check registers available. They are great for small purchases. But they are nothing but a hassle for medium-large orders. And older shoppers. I realize you probably have no sympathy for folks in their ‘70s and ‘80s, but many of them just have problems with self checkout.
I worked for Hy-Vee decades ago, for 8 1/2 years. I remember when scanners were first introduced. My wife also worked as a checker for a time. But even we had trouble. Three times during my order the scanner quit working and an employee had to step in. She finally had finish it herself. Most of the other registers/shoppers were also having problems, and employees had to take over. The whole process took much longer than having checkers/sackers.
Hy-Vee used to be about service....”A Helpful Smile in Every Aisle.” Charles Hyde and David Vredenberg are rolling in their graves.
^Joe Biden hire this man for your campaign now before Trump Jr finds him on HROTTo protest an area retirement home should drop off a bus load of seniors and ask them to each fill up a cart.
My daughter lives near Beaver Creek Elementary and stopped shopping at that HyVee because of the privileged white trash that patronize that store.I live in Johnston and do most of my grocery shopping there. Went in this morning for our weekly groceries and discovered they have gone 100% self-checkout. What a crock. Not even ONE register with a checker. Wife was furious.
From now on we’ll go to the Hy-Vee on the south end of Ankeny. If/when they go 100% self-checkout then we’ll go to Fareway (who likely never will).
If I wanted the checkout and bag groceries I would get a job doing so.
To protest an area retirement home should drop off a bus load of seniors and ask them to each fill up a cart.
Obviously each one would write a check, and then balance their checkbook while you wait behind them in line holding a watermelon and a gallon of milk because you can't put them down until they are gone because COVID.To protest an area retirement home should drop off a bus load of seniors and ask them to each fill up a cart.
HyVee...where there's a heaping pile in every aisle.
This is why Publix is killing it.
Oh really? If it was user error, why did an employee have to step in and do an override on the scanner THREE TIMES? And apologize that it wasn’t working correctly? I also resent being called stupid. My wife and I have both worked at Hy-Vee and checked out customers using scanners. We know how they work. Apparently there were a lot of stupid, feeble customers because most of them were having problems.I have to laugh at people who struggle with the self scanners. 98% of the time it is user error.
But some people, the really old or feeble and stupid people, need that service.
I keep waiting for this. I think it was IBM that had a commercial that suggested this idea 20 years ago. Either you are charged when you take items off the shelf (like Amazon stores) or your entire cart is scanned as you walk out the door.This is temporary. Eventually you will just pull items off shelf, put them in cart, and when you leave your bank account will be automatically charged for your purchases.
2% of the time it is equipment malfunction. Sorry it happened to you.Oh really? If it was user error, why did an employee have to step in and do an override on the scanner THREE TIMES? And apologize that it wasn’t working correctly? I also resent being called stupid. My wife and I have both worked at Hy-Vee and checked out customers using scanners. We know how they work. Apparently there were a lot of stupid, feeble customers because most of them were having problems.
That being said.....I expressed my dissatisfaction to the management and they assured me they were adding 4 full service registers today. Small victory.
I live in Johnston and do most of my grocery shopping there. Went in this morning for our weekly groceries and discovered they have gone 100% self-checkout. What a crock. Not even ONE register with a checker. Wife was furious.
From now on we’ll go to the Hy-Vee on the south end of Ankeny. If/when they go 100% self-checkout then we’ll go to Fareway (who likely never will).
If I wanted the checkout and bag groceries I would get a job doing so.