Frikin' MAGA assholes:
The Social Security Administration website crashed four times in 10 days this month, blocking millions of retirees and disabled Americans from logging in to their online accounts because the servers were overloaded. In the field, office managers have resorted to answering phones at the front desk as receptionists because so many employees have been pushed out. But the agency no longer has a system to monitor customers’ experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk.
And the phones keep ringing. And ringing.
The federal agency that delivers $1.5 trillion a year in earned benefits to 73 million retired workers, their survivors and poor and disabled Americans is engulfed in crisis — further undermining its ability to provide reliable and quick service to vulnerable customers, according to internal documents and more than two dozen current and former agency employees and officials, customers and others who interact with Social Security.
Financial services executive Frank Bisignano is scheduled to face lawmakers Tuesday during a Senate confirmation hearing as President Donald Trump’s pick to become the permanent commissioner. For now, the agency is run by a caretaker leader in his sixth week on the job who has raced to push out more than 12 percent of the staff of 57,000. He has conceded that the agency’s phone service “sucks” and acknowledged that Musk’s U.S. DOGE Service is really in charge, pushing a single-minded mission to find benefits fraud despite vast evidence that the problem is overstated.
The turmoil is leaving many retirees, disabled claimants and legal immigrants who need Social Security cards with less access or shut out of the system altogether, according to those familiar with the problems.
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“What’s going on is the destruction of the agency from the inside out, and it’s accelerating,” Sen. Angus King (I-Maine) said in an interview. “I have people approaching me all the time in their 70s and 80s, and they’re beside themselves. They don’t know what’s coming.”
Follow Trump’s first 100 Days
King’s home state has the country’s oldest population. “What they’re doing now is unconscionable,” he said.
The Social Security Administration website crashed four times in 10 days this month, blocking millions of retirees and disabled Americans from logging in to their online accounts because the servers were overloaded. In the field, office managers have resorted to answering phones at the front desk as receptionists because so many employees have been pushed out. But the agency no longer has a system to monitor customers’ experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk.
And the phones keep ringing. And ringing.
The federal agency that delivers $1.5 trillion a year in earned benefits to 73 million retired workers, their survivors and poor and disabled Americans is engulfed in crisis — further undermining its ability to provide reliable and quick service to vulnerable customers, according to internal documents and more than two dozen current and former agency employees and officials, customers and others who interact with Social Security.
Financial services executive Frank Bisignano is scheduled to face lawmakers Tuesday during a Senate confirmation hearing as President Donald Trump’s pick to become the permanent commissioner. For now, the agency is run by a caretaker leader in his sixth week on the job who has raced to push out more than 12 percent of the staff of 57,000. He has conceded that the agency’s phone service “sucks” and acknowledged that Musk’s U.S. DOGE Service is really in charge, pushing a single-minded mission to find benefits fraud despite vast evidence that the problem is overstated.
The turmoil is leaving many retirees, disabled claimants and legal immigrants who need Social Security cards with less access or shut out of the system altogether, according to those familiar with the problems.
Advertisement
“What’s going on is the destruction of the agency from the inside out, and it’s accelerating,” Sen. Angus King (I-Maine) said in an interview. “I have people approaching me all the time in their 70s and 80s, and they’re beside themselves. They don’t know what’s coming.”
Follow Trump’s first 100 Days
King’s home state has the country’s oldest population. “What they’re doing now is unconscionable,” he said.
