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Mercy: $162M in patient fees ‘doubtful’ to be paid

cigaretteman

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In tallying up assets for its Chapter 11 bankruptcy filing — adding together everything from investments and real estate to office furniture and petty cash — Mercy Iowa City is reporting it’s “doubtful’ or even impossible to collect $161.7 million in patient account receivables.



That nearly $162 million is out of $189 million in currently owed patient fees for services billed or rendered — which could include charges not just to patients, but to insurance providers or government payers.


“The health care industry practice is to state accounts receivable at the gross value of the charges,” Mercy officials told The Gazette when asked about the many millions it won’t collect. “Contractual reductions by commercial and government payers, charitable care, and uncollected bad debt substantially reduce the cash collected by the provider/hospital.”



Still, Mercy acknowledged that a deeply flawed rollout of an updated electronic medical record system in March 2022 “created significant operational problems,” including challenges with coding, billing and collecting for patient services.


“Mercy continues to work through the poor implementation of its IT system that negatively impacted its cash collections,” officials said.


⧉ Related article: Couple winning record verdict among Mercy’s creditors


Given the steep value of “doubtful or uncollectable accounts,” Mercy is projecting an actual accounts-receivable value of just $27.5 million — bringing the total worth of its property, cash and cash equivalents, investments and other assets to $235.2 million.


Conversely, in listing all the companies, consultants, individuals and other creditors to whom Mercy owes money, the hospital identified more than 450 with either secured, unsecured priority or unsecured nonpriority claims — totaling well over $79.5 million.


That actual total owed is far higher because Mercy didn’t attach dollar amounts to most of the 22 creditors with claims secured by property — a list that includes Wells Fargo, which started as Mercy’s master trustee for multiple bond issues. The bonds have a combined $62.1 million still due.


It also reported “unknown” amounts owed to a list of 40 creditors with claims that aren’t secured with collateral but hold priority over a list of 396 companies, consultants, lawyers and other individuals with “nonpriority unsecured” claims against Mercy.


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To that nonpriority unsecured group, Mercy owes more than $17.3 million — a figure that, again, likely totals higher because the hospital reported owing “undetermined” amounts to some of them,


Among the hundreds listed in the nonpriority group are 97 Iowa-based businesses or individuals owed a combined total of over $1.9 million, according to The Gazette’s review of court documents.


In bankruptcy, if money is available after claims secured by property, priority unsecured claims are paid first. Most nonpriority unsecured claims are “dischargeable,” according to legal experts, meaning the debt could be eliminated under bankruptcy.
 
In tallying up assets for its Chapter 11 bankruptcy filing — adding together everything from investments and real estate to office furniture and petty cash — Mercy Iowa City is reporting it’s “doubtful’ or even impossible to collect $161.7 million in patient account receivables.



That nearly $162 million is out of $189 million in currently owed patient fees for services billed or rendered — which could include charges not just to patients, but to insurance providers or government payers.


“The health care industry practice is to state accounts receivable at the gross value of the charges,” Mercy officials told The Gazette when asked about the many millions it won’t collect. “Contractual reductions by commercial and government payers, charitable care, and uncollected bad debt substantially reduce the cash collected by the provider/hospital.”



Still, Mercy acknowledged that a deeply flawed rollout of an updated electronic medical record system in March 2022 “created significant operational problems,” including challenges with coding, billing and collecting for patient services.


“Mercy continues to work through the poor implementation of its IT system that negatively impacted its cash collections,” officials said.


⧉ Related article: Couple winning record verdict among Mercy’s creditors


Given the steep value of “doubtful or uncollectable accounts,” Mercy is projecting an actual accounts-receivable value of just $27.5 million — bringing the total worth of its property, cash and cash equivalents, investments and other assets to $235.2 million.


Conversely, in listing all the companies, consultants, individuals and other creditors to whom Mercy owes money, the hospital identified more than 450 with either secured, unsecured priority or unsecured nonpriority claims — totaling well over $79.5 million.


That actual total owed is far higher because Mercy didn’t attach dollar amounts to most of the 22 creditors with claims secured by property — a list that includes Wells Fargo, which started as Mercy’s master trustee for multiple bond issues. The bonds have a combined $62.1 million still due.


It also reported “unknown” amounts owed to a list of 40 creditors with claims that aren’t secured with collateral but hold priority over a list of 396 companies, consultants, lawyers and other individuals with “nonpriority unsecured” claims against Mercy.


Daily News​


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To that nonpriority unsecured group, Mercy owes more than $17.3 million — a figure that, again, likely totals higher because the hospital reported owing “undetermined” amounts to some of them,


Among the hundreds listed in the nonpriority group are 97 Iowa-based businesses or individuals owed a combined total of over $1.9 million, according to The Gazette’s review of court documents.


In bankruptcy, if money is available after claims secured by property, priority unsecured claims are paid first. Most nonpriority unsecured claims are “dischargeable,” according to legal experts, meaning the debt could be eliminated under bankruptcy.
Interesting. Never really thought about a bad debt valuation of hospital billed charges in the context of a bankruptcy.

The article and comments are certainly correct that, even before one got to the "usual" features of patient collectibility, there's almost certainly a huge whack to be taken off the top on the basis that the hospital's billed charges are almost always significantly in excess of the allowable amount under an insurance contract, and in most cases the hospital cannot balance bill that excess if the claim had been paid.

I would also note that, in the context of bad debt associated with medicare claims, the Medicare program has (at least historically) reimbursed hospitals for 65% of their reported bad debt for cost sharing. So, oddly, it could actually be an asset in part.
 
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Wow...that was a sad read. Aye carumba.

Edit to add: I am somewhat surprised to read about the practice of carrying patient receivables on the books at far higher valuations than what is realistically collectable. I get a good amount of pressure from my accountant every year to NOT do that in my business.

By that, I mean that any overdue receivable is specifically scrutinized AND I have to justify how much, and when, I am likely to receive it. If I reported, say 10% likelihood of collection...they would roast me right on the spot and insist that I take the write down, etc.

So I find it curious that it is permitted on such a large scale...seems odd to me.
 
Mercy IC, it seems, had completely cooked the books. I wonder what the deal is at UI Healthcare.
 
I guess I don’t understand the reason for doing this, other than to make their books superficially more appealing. They are a non profit.
 
My experience (from the sidelines) about IT systems and Hospital Administrators are a perfect storm for over promising, over pricing and mass (staff) confusions and misunderstandings.
Hospitals have access to too much money...Administrators have too big of egos to ever admit they got “flim-flamed” and IT companies have enough larceny in their souls to never deny “their system” can’t do everything the hospital thinks they should do...Hospitals “buy” over-priced inefficient computer systems...Administrators proclaim how they are now “leading edge” in healthcare...hospital staff are stuck with trying to figure out how to push a round peg into a square hole...IT system managers realize their product can’t do what the hospital needs done...hospital admins realize they have pissed away a whole bunch of money (again), fire somebody, hire a new someone and start the process all over again.
What a country!
 
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I guess I don’t understand the reason for doing this, other than to make their books superficially more appealing. They are a non profit.
Actually they are not for profit, different than non profit. You can still make money, but a certain percentage has to go to charity care and/or community benefit.
 
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My wife just had an EHR replacement and managed to increase her hospital's revenue cycle.

I question if they were likely bleeding money for the system replacement - how they thought the purchase of a new system and anticipated revenue hit wouldn't have been the death blow.
 
My wife just had an EHR replacement and managed to increase her hospital's revenue cycle.

I question if they were likely bleeding money for the system replacement - how they thought the purchase of a new system and anticipated revenue hit wouldn't have been the death blow.
They were most definitely bleeding cash before the EMR implementation.
 
Sad to see people don't want to pony up $125 for a box of kleenex.. no sympathy for mercy.
 
Wow...that was a sad read. Aye carumba.

Edit to add: I am somewhat surprised to read about the practice of carrying patient receivables on the books at far higher valuations than what is realistically collectable. I get a good amount of pressure from my accountant every year to NOT do that in my business.

By that, I mean that any overdue receivable is specifically scrutinized AND I have to justify how much, and when, I am likely to receive it. If I reported, say 10% likelihood of collection...they would roast me right on the spot and insist that I take the write down, etc.

So I find it curious that it is permitted on such a large scale...seems odd to me.
Accountant here. It's possible, even likely, that there is a reserve for uncollectible accounts on the books. So, the receivable is still on the books but the loss has already been taken.
 
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I guess I don’t understand the reason for doing this, other than to make their books superficially more appealing. They are a non profit.
Most health care institutions' provider agreements with insurance companies provide that the payment amount will be the lesser of (i) the provider's usual and customary charge or (ii) a fee schedule amount. To wit, providers ALWAYS ensure that their charges are above the fee schedule amounts. Now in theory, those charges are supposed to be the amounts that they'd otherwise collect from a cash patient. But of course, there aren't that many cash patients out there any more so that never really gets tested. But this story underscores the fiction.
 
My experience (from the sidelines) about IT systems and Hospital Administrators are a perfect storm for over promising, over pricing and mass (staff) confusions and misunderstandings.
Hospitals have access to too much money...Administrators have too big of egos to ever admit they got “flim-flamed” and IT companies have enough larceny in their souls to never deny “their system” can’t do everything the hospital thinks they should do...Hospitals “buy” over-priced inefficient computer systems...Administrators proclaim how they are now “leading edge” in healthcare...hospital staff are stuck with trying to figure out how to push a round peg into a square hole...IT system managers realize their product can’t do what the hospital needs done...hospital admins realize they have pissed away a whole bunch of money (again), fire somebody, hire a new someone and start the process all over again.
What a country!
I somewhat agree with you. Hospital administrators, like many businesses, look to "improve" systems to provide efficiency and better information. But there is no investment in the conversion process. People that are already busy are asked to do the conversion right along with their regular duties. Inadequate communication and training.

Then the finger pointing begins. Management blames the software company and the staff. Staff wasn't provided the opportunity to give input into the decision, so they blame management (and the software company). Software company claims management didn't follow their conversion advice.

So, its a cluster.
 
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I somewhat agree with you. Hospital administrators, like many businesses, look to "improve" systems to provide efficiency and better information. But there is no investment in the conversion process. People that are already busy are asked to do the conversion right along with their regular duties. Inadequate communication and training.

Then the finger pointing begins. Management blames the software company and the staff. Staff wasn't provided the opportunity to give input into the decision, so they blame management (and the software company). Software company claims management didn't follow their conversion advice.

So, its a cluster.
The real "output" of most modern hospital IT/EHR systems is to identify additional potential billable services that can be provided during an episode of care, which is of course not always particularly good for the patient or the payor.
 
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I somewhat agree with you. Hospital administrators, like many businesses, look to "improve" systems to provide efficiency and better information. But there is no investment in the conversion process. People that are already busy are asked to do the conversion right along with their regular duties. Inadequate communication and training.

Then the finger pointing begins. Management blames the software company and the staff. Staff wasn't provided the opportunity to give input into the decision, so they blame management (and the software company). Software company claims management didn't follow their conversion advice.

So, its a cluster.
In my experience, lack of attendance for training prior to the cut is probably the biggest barrier to success with these. As you said, those folks still have to do their day job and often relief from that to attend proper trining sessions doesn't happen.
 
In my experience, lack of attendance for training prior to the cut is probably the biggest barrier to success with these. As you said, those folks still have to do their day job and often relief from that to attend proper trining sessions doesn't happen.
Agreed.

But I would compare conversions to my computer skills. I know exactly what I am doing until there is a problem - then I'm lost. And there are always lots and lots of problems in conversions.

It's kind of like changing a car engine into a hybrid while the car is running down the road.
 
After reading my parent's healthcare bills, Medicare is likely a large part of the problem. The bill will be for something like $2,000.00, and Medicare will "approve" $200.00 and agree to pay $50.00. I've never seen such a crooked accounting system in my life.
 
After reading my parent's healthcare bills, Medicare is likely a large part of the problem. The bill will be for something like $2,000.00, and Medicare will "approve" $200.00 and agree to pay $50.00. I've never seen such a crooked accounting system in my life.
See post 13 above.
 
Mercy here in the Des Moines area just sent me a bill for 92 cents. No idea how what they billed me before was not enough but how much did it cost them to generate and mail a bill to charge me for less than a dollar-crazy!
 
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Mercy here in the Des Moines area just sent me a bill for 92 cents. No idea how what they billed me before was not enough but how much did it cost them to generate and mail a bill to charge me for less than a dollar-crazy!
And again, this goes back to regulations. Most regulations require that a provider engage in 'reasonable collection efforts' for copays, etc. before they can write them off.
 
After reading my parent's healthcare bills, Medicare is likely a large part of the problem. The bill will be for something like $2,000.00, and Medicare will "approve" $200.00 and agree to pay $50.00. I've never seen such a crooked accounting system in my life.
That “game” is NOT unique to MediCare! That is the way insurance companies do business!
Years ago I has a hip replaced. The hospital’s bill for the surgery, hospitalization and rehab was a tad over $36k....I paid $1000 out of pocket and my insurance paid the hospital $11600 and we were all square.
So does it cost $36k for a new hip or does it cost $12,600? If I didn’t have insurance, I would pay the $36k....
Don’t blame MediCare...they are doing what they were taught to to do...”by the experts”...
 
Mercy here in the Des Moines area just sent me a bill for 92 cents. No idea how what they billed me before was not enough but how much did it cost them to generate and mail a bill to charge me for less than a dollar-crazy!
Having had quite a bit of experience recently with the corporation that previously owned Mercy Des Moines, that doesn't surprise me one bit...
 
That “game” is NOT unique to MediCare! That is the way insurance companies do business!
Years ago I has a hip replaced. The hospital’s bill for the surgery, hospitalization and rehab was a tad over $36k....I paid $1000 out of pocket and my insurance paid the hospital $11600 and we were all square.
So does it cost $36k for a new hip or does it cost $12,600? If I didn’t have insurance, I would pay the $36k....
Don’t blame MediCare...they are doing what they were taught to to do...”by the experts”...
I'm getting confused. Are we pounding on insurance companies for trying to get a good deal for their customers? Or hospitals that overcharge patients and don't know how to manage their business?
 
I'm getting confused. Are we pounding on insurance companies for trying to get a good deal for their customers? Or hospitals that overcharge patients and don't know how to manage their business?
Pointing out the #1 problem with American medicine….No one knows what ANYTHING costs any more….everything appears a scam and or a gouge! Insurance companies are leading the charge here. And insurance companies paved the way for increasing RX prices too.
 
I'm getting confused. Are we pounding on insurance companies for trying to get a good deal for their customers? Or hospitals that overcharge patients and don't know how to manage their business?
Honestly, I'm not sure you should be pounding on either.

It's a good thing that insurance companies try to pay lower fee schedule amounts, so that premiums can also be maintained.

It's not a bad thing that hospitals implement charge structures that don't screw themselves, given the leverage of insurance companies, and as noted, the reality is that very very few people are actually exposed to the difference between charges and fee schedule payment amounts.
 
Honestly, I'm not sure you should be pounding on either.

It's a good thing that insurance companies try to pay lower fee schedule amounts, so that premiums can also be maintained.

It's not a bad thing that hospitals implement charge structures that don't screw themselves, given the leverage of insurance companies, and as noted, the reality is that very very few people are actually exposed to the difference between charges and fee schedule payment amounts.
Exactly.
 
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