I mean, if you edit 18 pages down to less that a couple posts, I would be shocked if you couldn't make this look like my fault. Should I start calling you "CNN?"
Maybe thedirtyglass can explain it to you. He seems to understand what is going on and he just got here. I had to explain it to him once and he picked up on it.
Since this thread seems to be jumping all over the place
i can see it from both aspects of this specific business as well as the aspect of corporate culture in this country as well as how my personal feelings would react in this particular instance
This specific business: this whole fiasco will likely help their business. a business owner stands up in defense of his employee after an idiotic customer left an asshole racist comment while stiffing her on a tip. (the whole thing wouldn't be a discussion if it was just the fact the customer left no tip). People hate racists (real or perceived), so the fact that one got put in their place publicly will bring this particular business owner support (even if they lose a few customers over it)
Corporate America: they like to bend over backwards to a point where they let customers walk all over them, and manager types sit and take it. the more difficult the customer, the more these management type seems to kiss ass. I have seen it countless times.
Now lets get to the meat of the bones on "professionalism". I don't necessarily know or care if the typical member of joe public is so enraged that a receipt would be posted in an attempt to shame a customer (like I said, we all like the "generous tips" story).....but corporate management types being spineless turds that corporate manage types usually are will likely discipline an employee because they want no part in any negative pub (real or perceived). Smaller businesses who are engrained in a community (and have been for a while) have more of a wiggle room i feel..
i personally feel we need to redefine what "professionalism" is. Putting/shaming a customer who is abusive, belligerent, and demeaning should not be considered a sign of "unprofessionalism". In a perfect world, i would like to believe that if more of it happened, customers wouldn't act like entitled asses because of some myth an idiot spewed many years ago about the customer always being right, walk into a business with a sense of entitlement and feels they can be as beligerent as they want and the employees have to put up with it....but years of management types kissing these people's asses will make it so this never happens.
I have dealt with the public for many years, i can tell stories (i told one earlier in this thread) like the guy who went to narc on me to management after he interrupted me when I told him i would be with him as soon as i was finished with the customer that I was talking to when he interrupted me. I saw him up from talking to the front end manager, I heard him say something about being rude, i walked to him and said "you were the rude one, you were the one that interrupted me when I was with another customer, you were the one that stormed off when i told you i would help you when i was done" and then i mic dropped and went back to my department. Luckily i heard nothing of it.