Tired of fighting to cancel subscriptions online?

[billanole]

It’s about to get easier. I just went to war with a poorly performing internet provider after spending hours on the phone, only to finally reach the “retention” dude who immediately claimed he couldn’t hear me and marked the call as an “unresponsive caller”.

Finally got thru to a billing/collections lady who basically admitted their nasty practices. I told her they would be hearing from the local Bet Biz Bureau, Chamber of Commerce and the Consumer Products Safety folks. She called back in minutes and assured me I was no longer a subscriber, and oh, don’t worry about the three months of billing that continued after wifey first went to our local office for cancellation. We had already removed the cable from our house before contacting them.
Now, I will add a link to this FTC regulation. Thanks, Joe.

It's About to Get Much Easier to Cancel Your Subscriptions

Under this new FTC regulation, if you can sign up for a service online with a single click, companies must provide an equally straightforward cancellation process. No more lengthy phone calls, buried cancellation links, or complicated multi-step procedures. Here's what you need to know.

lifehacker.com

The "Click to Cancel" rule​

Under the new FTC regulation, if you can sign up for a service online with a single click, companies must provide an equally straightforward cancellation process. No more lengthy phone calls, buried cancellation links, or complicated multi-step procedures. This consumer-friendly rule aims to eliminate what's known as "dark patterns," aka deceptive design practices that make it unnecessarily difficult to cancel subscriptions.

What this means for you​

When the rule fully takes effect later this year on March 31, subscribers will have the right to:

• Cancel their subscriptions through the same method they used to sign up
• Access a simple cancellation mechanism that's easy to find and use
• Avoid mandatory conversations with retention specialists
• Receive clear confirmation when their subscription has been cancelled.

 

[Formerly Rockymtnole]

Probably already been rescinded

 

[noleclone2]

It’ about to get easier. I just went to war with a poorly performing internet provider after spending hours on the phone, only to finally reach the “retention” dude who immediately claimed he couldn’t hear me and marked the call as an “unresponsive caller”.

Finally got thru to a billing/collections lady who basically admitted their nasty practices. I told her they would be hearing from the local Bet Biz Bureau, Chamber of Commerce and the Consumer Products Safety folks. She called back in minutes and assured me I was no longer a subscriber, and oh, don’t worry about the three months of billing that continued after wifey first went to our local office for cancellation. We had already removed the cable from our house before contacting them.
Now, I will add a link to this FTC regulation. Thanks, Joe.

It's About to Get Much Easier to Cancel Your Subscriptions

Under this new FTC regulation, if you can sign up for a service online with a single click, companies must provide an equally straightforward cancellation process. No more lengthy phone calls, buried cancellation links, or complicated multi-step procedures. Here's what you need to know.

lifehacker.com

The "Click to Cancel" rule​

Under the new FTC regulation, if you can sign up for a service online with a single click, companies must provide an equally straightforward cancellation process. No more lengthy phone calls, buried cancellation links, or complicated multi-step procedures. This consumer-friendly rule aims to eliminate what's known as "dark patterns," aka deceptive design practices that make it unnecessarily difficult to cancel subscriptions.

What this means for you​

When the rule fully takes effect later this year on March 31, subscribers will have the right to:

• Cancel their subscriptions through the same method they used to sign up
• Access a simple cancellation mechanism that's easy to find and use
• Avoid mandatory conversations with retention specialists
• Receive clear confirmation when their subscription has been cancelled.

This sounds really good for the little guy and bad for corporations. As such, I expect an EO from Trump by the end of next week to cancel this so hurry up folks!

 

[pjhawk]

This is another FAFO. Will be rescinded shortly by the Trump administration.

 

[billanole]

This is another FAFO. Will be rescinded shortly by the Trump administration.

Well, the lady at ZITO Media was pretty quick to set things right after I read the riot act, tho she repeatedly told me, as had other employees, that only “retention specialists” could close my account.
I gotta believe that they are fully aware of this upcoming rule.

 

[alaskanseminole]

The "Click to Cancel" rule
Under the new FTC regulation, if you can sign up for a service online with a single click, companies must provide an equally straightforward cancellation process. No more lengthy phone calls, buried cancellation links, or complicated multi-step procedures. This consumer-friendly rule aims to eliminate what's known as "dark patterns," aka deceptive design practices that make it unnecessarily difficult to cancel subscriptions.

This is change I can get on board with!

 

[CarolinaHawkeye]

Capital One took over Kohl's credit card crap. If you have a capital one credit card, cancel it and close the account. I only wish bad things on capital one.

 

[billanole]

Capital One took over Kohl's credit card crap. If you have a capital one credit card, cancel it and close the account. I only wish bad things on capital one.

Gotta admit, however, they have good ads. Cough, cough, Jennifer Garner, cough, cough.

 

[bagdropper]

While I believe this becoming all that much easier for people to do, here's my personal 2 cents.


I honestly cannot remember ever in my entire life having difficulty cancelling any type of service. Nor have I had to deal with say successfully cancelling something yet the billing doesn't stop.

Just lucky I guess...

 

[Moral]

While I believe this becoming all that much easier for people to do, here's my personal 2 cents.


I honestly cannot remember ever in my entire life having difficulty cancelling any type of service. Nor have I had to deal with say successfully cancelling something yet the billing doesn't stop.

Just lucky I guess...

SiriusXM comes to mind for me. Now you can cancel on the site, before that you had to call in and get the save run around. Sling also had the same issue a few years back. Those are two examples I dealt with and those are just web run services that could have easily made cancelling without human interaction.

 

[TylerJ23]

SiriusXM comes to mind for me. Now you can cancel on the site, before that you had to call in and get the save run around. Sling also had the same issue a few years back. Those are two examples I dealt with and those are just web run services that could have easily made cancelling without human interaction.

Hulu is horrible as well

 

[billanole]

SiriusXM comes to mind for me. Now you can cancel on the site, before that you had to call in and get the save run around. Sling also had the same issue a few years back. Those are two examples I dealt with and those are just web run services that could have easily made cancelling without human interaction.

I signed up for FUBO a while back and immediately wanted to cancel. It took effort.

 

[like-woahh]

I signed up for FUBO a while back and immediately wanted to cancel. It took effort.

I got roped into Fubo because of Marquee and Cubs games before Marquee had their own app (which still sucks but at least it's not Fubo).

What a trash streaming service Fubo is, easily the worst I've used.

 

[billanole]

I got roped into Fubo because of Marquee and Cubs games before Marquee had their own app (which still sucks but at least it's not Fubo).

What a trash streaming service Fubo is, easily the worst I've used.

It was awful from the get go.