“Want to know how corrupt some health insurance companies are? Read on.
I once had a health insurance employee admit to me that they would randomly pull prior-authorizations submitted by a doctor’s office for a particular treatment or study and simply deny it without looking at the chart or details. A prior authorization is a process of getting a treatment plan approved by your insurance company.
When asked why, she said that statistically a certain number of doctor’s offices will stop there and simply tell the patient it was denied and rather than take the time to do what’s called a peer review.
A peer review is when your doctor sets up a call with the insurance company’s “doctor” and reviews the treatment plan to see if it is truly necessary. The majority of times, in my experience, it was authorized after a peer review.
Insurance companies have become wiser about peer reviews as well. Your doctor used to be able to simply call a number and get a peer review almost immediately.
This was too convenient so many insurance companies now schedule an appointment for a peer review during regular office hours knowing a busy doctor’s office would not block patient time to take the call. Therefore, if/when the doctor misses the appointment then they can claim it was not their fault but the doctor’s instead and that’s why it was denied.
After hearing all of this it is easy to say it is the doctor’s laziness or lack of care that leads to not taking the time to do a peer review. However, when insurance companies begin denying so many treatments and studies, it becomes impossible for a physician to do a peer review for so many patients. He or she would be on the phone all day.
Insurance company’s know all of this and this is why the strategy of randomly pulling charts and denying them works by saving them money while denying care to patients.”