The dust has settled on the daily housekeeping debate at Marriott International.
If you’d like that dust removed daily, you better plan on staying at the company’s nicest brands, like St. Regis and Ritz-Carlton.
Temporarily suspending daily housekeeping at many hotels was arguably the most notable customer service change during the early months of the pandemic. While room rates and demand levels rebounded, daily housekeeping remains in purgatory, depending on what hotel company you plan on giving your business to.
Marriott settled on a tiered system based on the type of hotel, the company’s CEO Anthony Capuano said during an investor call Tuesday.
“When we make these sort of operating protocol decisions, we are guided by both the evolving expectations of our guests and the economic realities of our owners and franchisees [and] weighing most of those sets of expectations and needs,” he said.
The company’s luxury portfolio — JW Marriott, Ritz-Carlton, W Hotels, The Luxury Collection, St. Regis, Edition and Bulgari — is back to a pre-pandemic style of daily housekeeping.
Guest rooms at Marriott’s upper-upscale tier of hotels — a larger mix of brands that includes the namesake hotel chain as well as Sheraton, Westin, Renaissance, Le Meridien, Autograph Collection, Delta Hotels, Gaylord Hotels, Marriott Executive Apartments, the Tribute Portfolio and Design Hotels — receive what Capuano labels a “daily tidy.”
What’s a daily tidy, you ask? While not a full cleaning of the room, housekeepers do still come by to make the bed, change out the towels and empty the trash.
Guest rooms at Marriott’s select-service hotels — brands like Courtyard, Residence Inn, Fairfield, SpringHill Suites, Four Points by Sheraton, TownePlace Suites, Aloft, AC Hotels, Protea Hotels, Element and Moxy — receive the tidying up treatment every other day of a guest’s stay.
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If you’d like that dust removed daily, you better plan on staying at the company’s nicest brands, like St. Regis and Ritz-Carlton.
Temporarily suspending daily housekeeping at many hotels was arguably the most notable customer service change during the early months of the pandemic. While room rates and demand levels rebounded, daily housekeeping remains in purgatory, depending on what hotel company you plan on giving your business to.
Marriott settled on a tiered system based on the type of hotel, the company’s CEO Anthony Capuano said during an investor call Tuesday.
“When we make these sort of operating protocol decisions, we are guided by both the evolving expectations of our guests and the economic realities of our owners and franchisees [and] weighing most of those sets of expectations and needs,” he said.
The company’s luxury portfolio — JW Marriott, Ritz-Carlton, W Hotels, The Luxury Collection, St. Regis, Edition and Bulgari — is back to a pre-pandemic style of daily housekeeping.
Guest rooms at Marriott’s upper-upscale tier of hotels — a larger mix of brands that includes the namesake hotel chain as well as Sheraton, Westin, Renaissance, Le Meridien, Autograph Collection, Delta Hotels, Gaylord Hotels, Marriott Executive Apartments, the Tribute Portfolio and Design Hotels — receive what Capuano labels a “daily tidy.”
What’s a daily tidy, you ask? While not a full cleaning of the room, housekeepers do still come by to make the bed, change out the towels and empty the trash.
Guest rooms at Marriott’s select-service hotels — brands like Courtyard, Residence Inn, Fairfield, SpringHill Suites, Four Points by Sheraton, TownePlace Suites, Aloft, AC Hotels, Protea Hotels, Element and Moxy — receive the tidying up treatment every other day of a guest’s stay.
Want daily housekeeping at Marriott? Pay more - The Points Guy
The dust has settled on the daily housekeeping debate at Marriott International. If you’d like that dust removed daily, you better plan on staying at the company’s nicest brands, like St. Regis and Ritz-Carlton.
