I tried to subscribe when prompted to the new btn plus changes and pricing recently. I received a msg that the bank would hit my account on Dec 5. On Dec 6 it had not. I eventually unsubscribed and received confirmation and the msg said they retained my info to make it easy to re subscribe. So, I tried to subscribe putting in my email, name, etc and get a msg that my email is already in use, and I thus I can not proceed. I've contacted btn plus and cleeng and of course cannot talk to a person, but just messaging and they do not understand my problem. I would like to have them remove all of my info, email address, name and bank info so that I can start over, but I've exhausted everything I can think of. Any ideas?