Wifi/internet question

BelemNole

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Mar 29, 2002
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So when my wife was still running her business out of the house her IT guy set up a network for her (LAN, etc) and installed some Wifi access points across the house (Ubiquiti). We get a gig or better in the office where the computers are hardwired to the network, but speeds drop once you're on wifi. Upstairs near the modem and first access point I'm getting ~250mp on my phone but downstairs next to the other AP I'm only pulling about 70mb. It this typical? Any way to access all that speed we're paying for in more of the house?
 

BelemNole

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Mar 29, 2002
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Wait till 5g comes to your area and get a 5g modem,...sorry, all I got
I think it's in the area, but not on my network. I don't really have an issue, all my TVs downstairs stream just fine but my wife was working off her laptop this week because we have people doing reno on a bathroom up next to the office and she noticed ArcPro was slower. I checked speedtest and was shocked at how much slower it was at the kitchen table. Seems like I should get more than a tenth of what I'm paying for throughout the house.
 

fsu1jreed

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Apr 1, 2002
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I think it's in the area, but not on my network. I don't really have an issue, all my TVs downstairs stream just fine but my wife was working off her laptop this week because we have people doing reno on a bathroom up next to the office and she noticed ArcPro was slower. I checked speedtest and was shocked at how much slower it was at the kitchen table. Seems like I should get more than a tenth of what I'm paying for throughout the house.

Network?

You wife is a GIS guru also?
 

BelemNole

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Mar 29, 2002
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Network?

You wife is a GIS guru also?
Yeah, she ran a GIS consulting business for years (mostly people I worked with that left and wanted me to moonlight) but recently took a job with her largest client. Got tired of running a small business and all the headaches that come with it. Plus the kids are grown now.
 
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Oct 25, 2020
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Some might be depending on the router and which ports were chosen since you get different speeds at different APs. You got your sheet on your router or know the model number, that could tell you what speeds each port the APs are plugged into can provide.

Edit: I wouldn’t go flipping and flopping things around, you might have a pretty complicated router for all I know
 

BelemNole

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Mar 29, 2002
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Some might be depending on the router and which ports were chosen since you get different speeds at different APs. You got your sheet on your router or know the model number, that could tell you what speeds each port the APs are plugged into can provide.

Edit: I wouldn’t go flipping and flopping things around, you might have a pretty complicated router for all I know
Internet comes into a Unify USG 12v adapter and then out to a switch.
Unit downstairs says model UAP-AC-LR 24v .05A GigE PoE
Unit upstairs in the office is plugged directly in the switch. Downstairs had some weird wall adapter.
 
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Internet comes into a Unify USG 12v adapter and then out to a switch.
Unit downstairs says model UAP-AC-LR 24v .05A GigE PoE
Unit upstairs in the office is plugged directly in the switch. Downstairs had some weird wall adapter.
Interesting, is the adapter a POE adapter so it gets power from the wall instead of PoE?

I’d Give your tech bro a call honestly. You’ve got good equipment.
 

ericram

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Nov 5, 2002
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Tallahassee, FL
So when my wife was still running her business out of the house her IT guy set up a network for her (LAN, etc) and installed some Wifi access points across the house (Ubiquiti). We get a gig or better in the office where the computers are hardwired to the network, but speeds drop once you're on wifi. Upstairs near the modem and first access point I'm getting ~250mp on my phone but downstairs next to the other AP I'm only pulling about 70mb. It this typical? Any way to access all that speed we're paying for in more of the house?
Pics of wife and user name and password to wifi
 

BelemNole

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Mar 29, 2002
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Interesting, is the adapter a POE adapter so it gets power from the wall instead of PoE?

I’d Give your tech bro a call honestly. You’ve got good equipment.
Yes, the upstairs wifi UFO is POE. It says so right on the adapter thingy. The one downstairs has a big adapter that plugs into the wall and the CAT5 cable plugs into that as well.

I'd call him....but she let him go when she went to work for her biggest client. Right now I have a network I don't know how to maintain and a LAN that I'm locked out of because she doesn't remember the password.
 
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ICHawk-I

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Nov 24, 2004
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I have an extensive unify system at home and one AP covers my whole house.

Sometimes with multiple APs you can get channel issues when they are set to the same channel. Other things that affects WiFi is interference; going through walls of various materials, other electronics in between you and the AP.
 
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Yes, the upstairs wifi UFO is POE. It says so right on the adapter thingy. The one downstairs has a big adapter that plugs into the wall and the CAT5 cable plugs into that as well.

I'd call him....but she let him go when she went to work for her biggest client. Right now I have a network I don't know how to maintain and a LAN that I'm locked out of because she doesn't remember the password.
Oh man. Well you could try power cycling that downstairs AP at least but yeah it’s a tough situation.
 

BelemNole

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Pics of wife and user name and password to wifi
If my signal degrades by the time I get downstairs I don't think you could pick it up in Tally.
Pic of wife
AL9nZEU3AiOwCXxqN-QtxGrBytTFJ5pc0cgpu_YUGK-j6mu40XZ3GCne3_i4hHywhj1l6UboaMKGmM8P049LImEHUTt1rNtw_wnA9E4MkW09wI6gbB5ShfJbw_uCbC5hnjA2TmiHdmjyzNV4DZvqn-sB0dxm3A=w1052-h789-no
 

Gimmered

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Nov 9, 2005
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McCook Nebraska
So when my wife was still running her business out of the house her IT guy set up a network for her (LAN, etc) and installed some Wifi access points across the house (Ubiquiti). We get a gig or better in the office where the computers are hardwired to the network, but speeds drop once you're on wifi. Upstairs near the modem and first access point I'm getting ~250mp on my phone but downstairs next to the other AP I'm only pulling about 70mb. It this typical? Any way to access all that speed we're paying for in more of the house?
A 4K stream only needs 25 Mb/s unless you are streaming more than 2 4K movies on your phone simultaneously you should be fine. I would guess you are running a dual band router and your phone is connecting to 5G at times and 2.4G at others.
 

BelemNole

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Mar 29, 2002
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None of those speeds are terrible- does it really impact your use, or just something bugging you?
Well, it was impacting my wife's work slightly and it got me to investigating. And I figure if I'm paying for gig speed I ought to see what I can do to make sure I have as close to that as I can throughout the house.
 

TennNole17

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Sep 18, 2003
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Well, it was impacting my wife's work slightly and it got me to investigating. And I figure if I'm paying for gig speed I ought to see what I can do to make sure I have as close to that as I can throughout the house.
I know nothing about this stuff anymore, but aren’t there throttles on how much speed you can get over wifi?

Anyways, following the thread- maybe I’ll learn something. I have a 1600 sq ft two story and had to get and extender to get decent service downstairs with Comcast. I think I have a mid range package - I’ve never had issues with the bandwidth if I have a signal, I can’t imagine what I would need a gig of speed for, is there some porno I’m missing out on with that speed?
 

Gimmered

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Nov 9, 2005
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McCook Nebraska
I know nothing about this stuff anymore, but aren’t there throttles on how much speed you can get over wifi?

Anyways, following the thread- maybe I’ll learn something. I have a 1600 sq ft two story and had to get and extender to get decent service downstairs with Comcast. I think I have a mid range package - I’ve never had issues with the bandwidth if I have a signal, I can’t imagine what I would need a gig of speed for, is there some porno I’m missing out on with that speed?
You need at least 500 Mb/s before they ever will show you the good porn. If you have less than that, you are really missing out.
 
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LuciousBDragon

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Aug 31, 2017
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The American Southwest
So when my wife was still running her business out of the house her IT guy set up a network for her (LAN, etc) and installed some Wifi access points across the house (Ubiquiti). We get a gig or better in the office where the computers are hardwired to the network, but speeds drop once you're on wifi. Upstairs near the modem and first access point I'm getting ~250mp on my phone but downstairs next to the other AP I'm only pulling about 70mb. It this typical? Any way to access all that speed we're paying for in more of the house?
It is pretty clear that your wife is sleeping with the IT guy and you need to sleep with an IT guy.
 
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Flie

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Nov 2, 2001
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Are you able to get into the admin interface for the ubiquiti or is that the password you don't have? Looking at the admin guides, the admin software has a heat map to show coverage zones which might help with troubleshooting. If the two APs are connected with the wireless uplink there is usually a tool within the admin software of most APs to test that uplink signal quality. The AP to AP link could be the bottleneck.

I'm also wondering if the adapter he plugged the downstairs unit into is one of those ethernet over electrical adapters which would limit the speed from the upstairs unit to the downstairs unit. It's probably just a POE adapter like somebody else said. That adapter should have a model # on it which would identify what it is.

If you don't have the password to the access points, there is likely a method to reset to factory defaults which would let you get in with the default username/password.

Admin guide for downstairs unit

Admin guide for upstairs unit
 
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Flie

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It's also not clear from my skimming the admin guides if those are true mesh units. Another possibility is that your phone stays connected to the upstairs AP when you walk through the house vs handing you off to the downstairs AP when you get close to it. Try disconnecting/reconnecting wifi when you are next to the downstairs unit and then run your speedtest again. The admin software should also be able to show which AP you are connected to.
 
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Nole-4-Life

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Jun 7, 2005
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Are you able to get into the admin interface for the ubiquiti or is that the password you don't have? Looking at the admin guides, the admin software has a heat map to show coverage zones which might help with troubleshooting. If the two APs are connected with the wireless uplink there is usually a tool within the admin software of most APs to test that uplink signal quality. The AP to AP link could be the bottleneck.

I'm also wondering if the adapter he plugged the downstairs unit into is one of those ethernet over electrical adapters which would limit the speed from the upstairs unit to the downstairs unit. It's probably just a POE adapter like somebody else said. That adapter should have a model # on it which would identify what it is.

If you don't have the password to the access points, there is likely a method to reset to factory defaults which would let you get in with the default username/password.

Admin guide for downstairs unit

Admin guide for upstairs unit
There is a reset button on the AP's that will reset it to factory, thereby resetting the IP to 192.168.1.20 and the username and password to ubnt and ubnt
 
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Moral

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Is the basement Unifi AP wired in or is connected to the other Unifi in a wireless mesh. With Ubiquitis APs if only one LAN is coming out of the PoE injector than it is connected wirelessly to the other. That would slow speeds on Wi-Fi. The other thing that could be happening is the UAP isn’t handing you off to the wireless you are closest to and you are connected to the other Wifi while in the basement. Unifi isn’t the best with zero handoff on their wireless. Try turning the Wi-Fi off on your phone in the basement and turning it back on to see if it joins the AP nearest you.

There is a reset button on the AP's that will reset it to factory, thereby resetting the IP to 192.168.1.20 and the username and password to ubnt and ubnt

Unifi AP are setup and a managed from controller software. Factoring them doesn’t accomplish anything unless you setup a controller to adopt them and set them up again.
 

Nole-4-Life

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Jun 7, 2005
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Is the basement Unifi AP wired in or is connected to the other Unifi in a wireless mesh. With Ubiquitis APs if only one LAN is coming out of the PoE injector than it is connected wirelessly to the other. That would slow speeds on Wi-Fi. The other thing that could be happening is the UAP isn’t handing you off to the wireless you are closest to and you are connected to the other Wifi while in the basement. Unifi isn’t the best with zero handoff on their wireless. Try turning the Wi-Fi off on your phone in the basement and turning it back on to see if it joins the AP nearest you.



Unifi AP are setup and a managed from controller software. Factoring them doesn’t accomplish anything unless you setup a controller to adopt them and set them up again.
True...I was just letting him know he could reset the APs. There should be a way to reset the controller as well. Probably a simple google search.

Google search results: Resets to factory defaults. The UniFi Gateway should be powered on. Press and hold the Reset button for about 10 seconds until the right LED on the WAN 2 / LAN 2 port starts flashing and then becomes solidly lit. After a few seconds, the LED will turn off, and the UniFi Gateway will automatically reboot.
 
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Rifler

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If the problem is only on wifi I would check the specs on the access points,.. sounds like they aren't up to the job of operating on a 1 gig network.
 
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