Saturday morning at about 4am I received the following text:
We look forward to your arrival to Hilton Queenstown Resort & Spa! Here is a link (http://kipsu.co/5kzA) with some useful information about hotel facilities. Please reply here if we can provide any assistance or you have any suggestions! - Aldrich
Thinking it was spam, I rolled back over and went to sleep. Then 3 minutes later I get another text:
Dear Mr. Swag, thank you for your loyalty as a Hilton Diamond Member, we are happy to welcome you please drop by the desk upon your arrival so we could explain to you your benefits. Thank you and see you - Aldrich
I thought it was kind of weird but just went back to sleep. When I woke up, I decided to check my Hilton App. Sure as shit it said so had a reservation for April 8th-April 11th. I checked which hotel the reservations were made for and it was in New Zealand. Also, for guests names was mine and some Asian sounding name. It also looked like the mobile key had already been used.
I contacted Hilton. They put me in contact with the General Manager of the hotel. This person had checked in and used 218,000 of my 280,000 points for a stay. Fortunately they didn’t have any of my other info and they used what I presume is their own credit card. Long story short, they disabled the room key and when the person came to the front desk to get into the room, they kicked this individual out.
Took a few days for the Hilton Fraud team to get me another account and restore my points. What a pain in the ass, also these types of people should be hung.
We look forward to your arrival to Hilton Queenstown Resort & Spa! Here is a link (http://kipsu.co/5kzA) with some useful information about hotel facilities. Please reply here if we can provide any assistance or you have any suggestions! - Aldrich
Thinking it was spam, I rolled back over and went to sleep. Then 3 minutes later I get another text:
Dear Mr. Swag, thank you for your loyalty as a Hilton Diamond Member, we are happy to welcome you please drop by the desk upon your arrival so we could explain to you your benefits. Thank you and see you - Aldrich
I thought it was kind of weird but just went back to sleep. When I woke up, I decided to check my Hilton App. Sure as shit it said so had a reservation for April 8th-April 11th. I checked which hotel the reservations were made for and it was in New Zealand. Also, for guests names was mine and some Asian sounding name. It also looked like the mobile key had already been used.
I contacted Hilton. They put me in contact with the General Manager of the hotel. This person had checked in and used 218,000 of my 280,000 points for a stay. Fortunately they didn’t have any of my other info and they used what I presume is their own credit card. Long story short, they disabled the room key and when the person came to the front desk to get into the room, they kicked this individual out.
Took a few days for the Hilton Fraud team to get me another account and restore my points. What a pain in the ass, also these types of people should be hung.