Recently it has been responding to email support requests and never getting a response. Then they email me again a few days later and ask if the thing has been done or that they still have the issue so I email them back the same questions I need to move forward. Then nothing again.
People also like to start tickets at 4pm on Friday. Emergency tickets almost always the first weekend of college football.
These sort of users are also big into caplocks. I also don't care that you have a relative that knows what a computer is or that your 4 year old can clock good on a phone. And why has squirrel porn been referenced to me so damn much over the years? God I hate them all.