I switched to T-Mobile about 2 years ago when Verizon screwed me out of $800 for a trade-in phone that got "lost" in the UPS system while being sent to them. Verizon provided the box and label, I had no choice in the shipping company, it was prolly stolen from the local UPS station because it never moved after showing it arrived there... since Verizon was the shipper on record, UPS wouldn't pay me for the phone and since Verizon never received it they wouldn't give me the credit. So, I paid off the new phone in full and switched to T-Mobile. Been very happy with it... the extra benefits you get with their higher plans (Netflix, etc) really bring the cost down and it starts off very cheap to begin with. My coverage has been great. My husband still has Verizon and coverage is nearly identical. I had MUCH better coverage in Mexico than he did.
Edit to add, I did have crappy coverage in Le Mars, IA when visiting the in-laws.
Figures. Verizon will give millions to new customers and screw their existing ones.
Got an email soon after I did the OP. Upgrade to a new Galaxy S24+ for $5/mo plus a trade-in (in any condition) without changing your plan, Decided to go for it and did the deal with Verizon via chat. Big mistake.
Got my new phone and they said they would send me a mailer for my trade-in. Never arrived. So I called their "customer service" and they said my trade in had no value so they didn't want it and I would get NO credit for a trade-in, so I was going to pay full price for the new one. I told them about the "deal", and they told me there was no such deal available. What?
Went back to chat. Oh yes, there is a deal, but you have to upgrade your plan, What? Well, the upgrade was only a couple of bucks so decided to continue. They chat agent asked me twice what color I wanted - I said I already have my new phone! I just needed to send in the trade-in. After jacking around with that for a while, it sounded like I was going to have to send my new phone back and start over. I told them to forget it, I would return my new phone and I wanted to go back to my old plan. Oh, you can't go back to your old plan once you upgrade. What?? I remined him I'd only been on the "new" plan for 15 minutes and if he didn't switch me back they were going to lose 6 lines. He switched me back.
It was a painful 3 hours out of my life and I accomplished nothing. I hate Verizon.
In this same period of time I thought I would try the T-Mobile internet for $60/mo The Verizon internet is not available at my address, even though I have a neighbor that has it about 150 yards away.
The T-Mobile internet was going to save me $70/mo vs Mediacom. Received the box, set it up and it worked "fine". Not quite as fast as Mediacom but close enough for $840/yr. Called Mediacom to cancel and they said since I was such a good customer they would lower my cost $55/mo. What? Decided to stay with Mediacom, even though I hate them too.
Returned the T-Mobile internet well within the 15 day free trial period. Two weeks later I got a bill for $60. They took it right out of my checking account as was required for home internet. Called and told them of the mistake and the agent got me a refund - for $58,68. I have no idea why it wasn't $60. So, now I hate T-Mobile.
Hours spent on all this, but at least I'm saving $55/mo. If I would have started by calling Mediacom I could have avoided the whole T-Mobile fiasco.
