Well lets look at a few instances
Took years for him to get reimbursements for all of the health related issues related to his service in Vietnam. One of those reasons is that supposedly all of his military records that were in a warehouse "burned down"
Took months for him to get hearing aids due to his hearing loss from artillery, because the VA said he should have worn hearing aids. The only problem is that they never gave hearing aids out during that time
Took close to a year for him to get in and see a counselor at the VA for his PTSD, took so long that he contacted Iowa's senators to help. His first appointment with the VA doctor resulted in them lamblasting, shaming, and insulting my Dad for contacting the Senators. My father who is very stoic left in tears
the most recent instance is that my Dad in passing at one of his appts with the VA, said he was experiencing leg pain. Instead of him being able to go see the orthopedic surgeon that my Dad had his knee replaced by in the same leg, the VA determined that they had to give approval. So months later he finally got in. Got in to see the orthopedic surgeon and he states the knee is ok but that he needed to get an MRI of his back because that may be his issue. The orthopedic surgeon couldn't order it because the VA was running his care for this specific problem. 3-4 months later and after numerous phone calls the VA finally approved an MRI. In the meantime by Dad is having severe leg pain especially at night and is having a real hard time sleeping. Finally got the MRI last week and it turns out he has a herniated disc in his back. All that time, pain, and waiting with all of this is a direct result of the incompetence of the VA. I instructed my parents to never bring up any other health related issue that doesn't pertain to his service to the VA ever again.