Beware of FLO wrestling! They are fraudulent scammers.

[MitchL]

April Racer works for flo...so there you go.

And he's a OSU fan... so there's two strikes against the guy. Tog's wing man.

He does?

Keep up. If you read something on the interweb, you know it's true. So yeah... he works for Flo.

 

[SetonHallPirate]

LOL...sorry, mail comes to Florida via the Pony Express instead of the internet this time of year...

 

[PapaBearSLIM]

Keep up. If you read something on the interweb, you know it's true. So yeah... he works for Flo.

MitchL is a closet ISU Cyclones fan and knows they will win multiple team/individual NCAA wrestling titles before the Iowa Hawkeyes get their next of either.

 

[wasdt21]

wasdt is the greatest period at everything

 

[ping72]

wasdt is the greatest period at everything

Gross, sounds bloody and crampy.

 

[MitchL]

MitchL is a closet ISU Cyclones fan and knows they will win multiple team/individual NCAA wrestling titles before the Iowa Hawkeyes get their next of either.

Spit out my beer reading that one! I think your opinion might get some discussion on the Clone forum, if it still exists.

BTW: I could live to be 112 and likely not witness multiple team titles. The mention of individual titles is crap as we all know they mean little when the team finishes outside the top ten since KJ's recruits have been involved. But hey... thanks for playing along!

 

[FineMaterial]

Update: The nightmare continues.
FLO charged me for October, the 7th month after I cancelled. I called AMEX and asked how that could happen after I had blocked them. They said FLO uses a rotating set of processing contractors to make their charge numbers look different so they can't block the charges.

Never give FLO your credit card number unless you want to sign up for a life long career of fighting fraud.

 

[WWDMHawkeye]

That's disappointing to hear, FM. Hard to believe, too, after the discussion with a Flo employee that has occurred on this board. Needless to say, they need to get their act together.

 

[april racer]

Update: The nightmare continues.
FLO charged me for October, the 7th month after I cancelled. I called AMEX and asked how that could happen after I had blocked them. They said FLO uses a rotating set of processing contractors to make their charge numbers look different so they can't block the charges.

Never give FLO your credit card number unless you want to sign up for a life long career of fighting fraud.

I know I jumped down your throat about this before and I apologize. I'm not sure what you've tried, but if this has happened this way you should have email correspondence that dates everything. Get something on attorney letterhead and light a fire under their asses. Posting on a board that has some anti Flo posters is not the path I would choose to get this corrected. Good luck.

 

[ChristianPyles]

Our customer support has been doing all they can to get this situation rectified.

Here's what we've done on our end: Reached out to FineMaterial via multiple emails where our customer support guy not only offered options for cancellation but also his PERSONAL phone number in case he needed additional help.

He is yet to respond to any of the emails, nor has he called Vinny. He calls Vinny, he gets everything cancelled and he gets reimbursed.

He will be reimbursed for all his money, but knowing who he is, his login information is imperative. We cannot simply guess who he is and disable an account. There is nothing scammy going on at all here. What's our end game here? We lose all the trust of the community for 20 bucks a month?

If he actually filed with AMEX there is no possible way we can continue to charge him either (Not that that is an ideal situation for cancellation, but it's true). My point here is support is going above and beyond to get this figured out and will continue to but the ball is in FM's court. christian.pyles (at) flosports dot tv if you want to reach out to me I'll do what it takes as well.

 

[JBJRFL]

Our customer support has been doing all they can to get this situation rectified.

Here's what we've done on our end: Reached out to FineMaterial via multiple emails where our customer support guy not only offered options for cancellation but also his PERSONAL phone number in case he needed additional help.

He is yet to respond to any of the emails, nor has he called Vinny. He calls Vinny, he gets everything cancelled and he gets reimbursed.

He will be reimbursed for all his money, but knowing who he is, his login information is imperative. We cannot simply guess who he is and disable an account. There is nothing scammy going on at all here. What's our end game here? We lose all the trust of the community for 20 bucks a month?

If he actually filed with AMEX there is no possible way we can continue to charge him either (Not that that is an ideal situation for cancellation, but it's true). My point here is support is going above and beyond to get this figured out and will continue to but the ball is in FM's court. christian.pyles (at) flosports dot tv if you want to reach out to me I'll do what it takes as well.

I have personal distaste for Willie's conduct, but have subscribed and cancelled at least twice with no incident (once I found where to do it).

 

[FineMaterial]

Our customer support has been doing all they can to get this situation rectified.

Here's what we've done on our end: Reached out to FineMaterial via multiple emails where our customer support guy not only offered options for cancellation but also his PERSONAL phone number in case he needed additional help.

He is yet to respond to any of the emails, nor has he called Vinny. He calls Vinny, he gets everything cancelled and he gets reimbursed.

He will be reimbursed for all his money, but knowing who he is, his login information is imperative. We cannot simply guess who he is and disable an account. There is nothing scammy going on at all here. What's our end game here? We lose all the trust of the community for 20 bucks a month?

If he actually filed with AMEX there is no possible way we can continue to charge him either (Not that that is an ideal situation for cancellation, but it's true). My point here is support is going above and beyond to get this figured out and will continue to but the ball is in FM's court. christian.pyles (at) flosports dot tv if you want to reach out to me I'll do what it takes as well.

Christian, Thanks for your extra effort here, but your perception, especially about Amex, is not correct. As I stated in my note, Amex told me that FLO uses a rotating set of subcontractors for billing. That way Amex has no way to cut off FLO, why would FLO do that?. I told them this is unbelievable and their system has a huge hole in it but that's the way it is. Vinny sent me requests for more info, but asking me for my logon ID and credit card number seemed really scammy (how could he not know my logon? It's automatically added to the complaint form??? Even per your note, you know my ID and email.). Besides, I thought I had cut things off with Amex, but you guys found a way around that.
Vinny sent me another note last night and I gave him everything he asked for. What would you bet I get charged again in November?

Update this afternoon: I spent some time on the phone with Vinny. He said my ID had disappeared from the ID part of the system but was still in billing. This is odd as my non-PRO account has been working fine through all of this.He also said he had never heard of the rotating billing ID. Anyway he said he has what he needs and everything is fixed, and he comped me a year of PRO (thanks! I like PRO). Are we done here? We'll find out Nov 1.

 

[moug]

Christian, Thanks for your extra effort here, but your perception, especially about Amex, is not correct. As I stated in my note, Amex told me that FLO uses a rotating set of subcontractors for billing. That way Amex has no way to cut off FLO, why would FLO do that?. I told them this is unbelievable and their system has a huge hole in it but that's the way it is. Vinny sent me requests for more info, but asking me for my logon ID and credit card number seemed really scammy (how could he not know my logon? It's automatically added to the complaint form??? Even per your note, you know my ID and email.). Besides, I thought I had cut things off with Amex, but you guys found a way around that.
Vinny sent me another note last night and I gave him everything he asked for. What would you bet I get charged again in November?

Update this afternoon: I spent some time on the phone with Vinny. He said my ID had disappeared from the ID part of the system but was still in billing. This is odd as my non-PRO account has been working fine through all of this.He also said he had never heard of the rotating billing ID. Anyway he said he has what he needs and everything is fixed, and he comped me a year of PRO (thanks! I like PRO). Are we done here? We'll find out Nov 1.

I believe when I had issues which took many months to resolve, it was that they have multiple merchant IDs. Maybe this is similar/synonymous to multiple subcontractors? Thus, Discover wouldn't allow the first merchant ID to process payment after I contacted Discover, but they couldn't keep up with the additional ones month to month that Flo was using. Eventually I had to just cancel the card and move on. I understand your frustration and no idea if this is an ongoing, widespread issue as my frustration was in late 2013-early 2014. Best of luck.

 

[FineMaterial]

I believe when I had issues which took many months to resolve, it was that they have multiple merchant IDs. Maybe this is similar/synonymous to multiple subcontractors? Thus, Discover wouldn't allow the first merchant ID to process payment after I contacted Discover, but they couldn't keep up with the additional ones month to month that Flo was using. Eventually I had to just cancel the card and move on. I understand your frustration and no idea if this is an ongoing, widespread issue as my frustration was in late 2013-early 2014. Best of luck.

Thanks for the comment. Interesting you ran into the multiple IDs thing too while Vince says he never heard of it. There are real problems with this. We can't protect our credit cards, and switching card numbers is a huge pain, I have lots of automatic payments set up.

 

[WWDMHawkeye]

Totally hear you on the auto-pay, FM. Changing card numbers can be a royal pain in the butt for that reason.