CsbSo a couple of weeks ago I got a notification from PXG announcing their new golf ball was "available" for order. Now, I assumed "available" meant the had a pick-up load of golf balls ready to ship, so I ordered me a few dozen, avoiding shipping charges. Two weeks plus later, no golf balls and no notification of order status. So I called and enquired......I was pleasant...as was the PXG rep...a civil conversation.
The gal advised me that YES my order has been processed and approved, BUT "due to high volume of orders" my order cannot be shipped for a "few more days"......I told her I was a little miffed and felt like I was lied to by the e-mail/PXG, as the e-mail told me the golf ball was "ready to ship"....The gal apologized and I got to use one of my favorite customer service lines....I told the lady to please relay to her supervisor that I could certainly not complain about PXG and their customer service, as "it doesn't exist".....
Today I received an e-mail from the customer rep, once again apologizing for the delay in my shipment....and if I wanted I could order a "PXG accessory" as a token of their appreciation for my order.......Now, hmmmm......do I want a pair of sox or a hat? (Actually I want my golf balls!)
It is frustrating dealing with these folks....not the first "delay" in shipping" I have experienced with them.....I just wish folks would deliver as promised. Isn't is better to over perform than under perform? I would think so....
I play 70 plus rounds a year and haven’t bought a ball in the last 5 plus years.